Help articles

Helpful articles, guides, knowledge base how-tos, and more.

Find answers to your questions.

Account and subscriptions

How do I cancel my subscription?
Cancel your Cocolyze subscription at anytime.
How do I download my invoices?
Download your invoices directly from your account.
How do I upgrade or downgrade my account?
Upgrade or downgrade your account at anytime.
Can I get a refund?
Conditions for refunds.
What happens to my data once I cancel my subscription?
Access to data after subscription cancellation.

Advanced usage

Difference of positions between the tool and a manual search
It is possible that our tool shows a position which is different from the one you see in manual search results. Discover why here.
How to prevent Cocolyze to scan my website?
In some cases it can come about that a website or website page doesn’t want to be analyzed by Cocolyze.
A website is ranked better even though it’s not as well optimized for SEO than the others
In some cases the better ranked website can have lower scores than lower ranked websites. This is completely normal!
Page returns HTTP error code
If your page returns an 400 or 500 HTTP Error Code
Content type issue
The content type of a page is stated in the HTTP Content-Type header.
Robots.txt doesn't allow a page scan
At times certain pages aren't able to be analyzed due and you need to authorize our robot in the Robot.txt file.
Timeout issue
Our robots abandon a page analysis if it takes too long to load.
Can I share my campaign with other Cocolyze accounts?
Discover how to share your campaigns with other Cocolyze accounts.
How do I add and/or delete a competitor?
Add up to 20 competitors per campaign on your account.
How do I re-group keywords of the same category?
Re-group your keywords in lists for easy tracking of your ranking progression.
My new backlink is not in Cocolyze
New backlinks can take several days to be detected by Cocolyze.
What to do with a toxic link?
A toxic link can be harmful for your SEO. We help you to get rid of them.
How to add backlinks that are not in Cocolyze?
If a backlink is not in Cocolyze, you can add it manually to your monitoring.